Terms & Conditions

Effective Date: 10 August 2026

1. Introduction

Welcome to The Quiet Shift.

These Terms & Conditions (“Terms”) apply when you access or use thequietshift.com.au, contact us, book a consultation, attend a session, purchase a service, submit a form, or otherwise interact with The Quiet Shift.

In these Terms, “The Quiet Shift”, “we”, “us” and “our” refer to The Quiet Shift. “You” and “your” refer to the person accessing our website or using our services.

By using our website or services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. About The Quiet Shift

The Quiet Shift provides hypnotherapy, Neuro-Linguistic Programming, life coaching, mindset support, hypno-analysis and related personal development services.

Our services may include:

Clinical hypnotherapy

NLP sessions

Life and success coaching

Hypno-analysis

Discovery calls

Online appointments

In-person appointments

Personal development support

Educational resources and website content

The Quiet Shift is based in the Northern Rivers region of New South Wales, Australia.

3. Eligibility

Our services are generally intended for adults aged 18 years or older.

By using our website or services, you confirm that:

You are at least 18 years old; or

You have permission from a parent or guardian to use the service; and

You have the legal capacity to agree to these Terms.

We may refuse to provide a service if we reasonably believe it is inappropriate, unsafe or unsuitable for your circumstances.

4. Educational and Personal Development Purpose

The Quiet Shift provides services for personal development, coaching, hypnotherapy, mindset, self-reflection and general wellbeing support purposes.

Our services are not a substitute for medical, psychological, psychiatric, counselling, crisis, legal, financial or other professional healthcare advice.

We do not diagnose, treat, cure or prevent medical or mental health conditions.

You are responsible for deciding whether our services are suitable for you. If you have a medical, psychological, psychiatric or mental health concern, please seek advice from a qualified healthcare professional before booking or participating.

If you are in immediate danger, experiencing a crisis, or thinking of harming yourself or someone else, contact emergency services immediately.

5. Hypnotherapy, NLP and Coaching Services

Some services may include hypnotherapy, NLP, coaching, visualisation, guided relaxation, mindset techniques, behaviour change tools, hypno-analysis, reflection exercises or similar methods.

You acknowledge that:

Results vary from person to person;

No specific outcome is guaranteed;

Personal change depends on many factors, including your participation, circumstances, choices and follow-through;

You remain responsible for your own decisions, actions and wellbeing;

Our services are not a replacement for medical treatment, mental health treatment, counselling, psychology or psychiatry.

You should not participate in any process, exercise or session if you feel unsafe, unwell or uncomfortable continuing. You may pause or stop a session at any time.

6. No Guarantees

The Quiet Shift does not guarantee any particular result or outcome.

Any examples, testimonials, descriptions, case studies or statements about potential benefits are provided for general information only. They do not promise that you will experience the same or similar results.

We do not guarantee:

Relief from anxiety, stress, fears or phobias;

Smoking cessation outcomes;

Weight-related outcomes;

Pain-related outcomes;

Emotional, behavioural or mindset changes;

Specific personal, professional or relationship outcomes;

A fixed number of sessions required to achieve a result.

The website may provide general guidance about common session ranges, but this is not a guarantee. Your experience may differ.

7. Bookings and Appointments

Appointments may be offered online or in person.

When booking or attending a session, you agree to:

Provide accurate contact and booking details;

Attend at the scheduled time;

Be in a private, quiet and safe environment for online sessions;

Ensure you have a stable internet connection for online appointments;

Let us know in advance if you need to reschedule;

Participate respectfully and honestly;

Tell us if you feel uncomfortable, unwell or unable to continue.

If you are late to a session, the session may still end at the originally scheduled time.

If we need to reschedule due to illness, emergency, technical issues or circumstances outside our control, we will offer a suitable alternative appointment time.

8. Discovery Calls

A discovery call is an opportunity to discuss your goals, ask questions and consider whether the service may be suitable for you.

A discovery call does not create an obligation for either party to proceed.

We may decline to provide services if we believe your needs are outside our scope, or if another type of professional support may be more appropriate.

9. Suitability and Right to Refuse Service

We may refuse, cancel, pause or discontinue a service where we reasonably believe:

The service is not suitable for your needs;

You require medical, psychological, psychiatric or crisis support;

Participation may be unsafe or inappropriate;

You have provided false, incomplete or misleading information;

You behave abusively, unlawfully, aggressively or inappropriately;

Continuing the service would be unethical, unsafe or impractical.

Where appropriate, we may recommend that you seek support from a qualified healthcare or mental health professional.

10. Payments

Fees for services will be stated on the relevant service page, booking page, invoice or communication before you purchase or book.

By purchasing or booking a paid service, you agree to:

Pay the stated fee;

Provide accurate billing and payment information;

Pay any applicable fees, taxes or charges;

Ensure your payment method is valid and authorised.

If payment is required before a session, your appointment may not be confirmed until payment is received.

Payment processing may be handled by third-party providers. We do not store your full credit card details.

11. Cancellations, Rescheduling and Missed Appointments

Please provide reasonable notice if you need to cancel or reschedule an appointment.

Subject to your rights under Australian Consumer Law:

Late cancellations may result in a cancellation fee;

Missed appointments may be forfeited;

If you arrive late, the session may still finish at the original end time;

Refunds may not be available where a session has already been provided;

Refunds may not be available simply because you changed your mind or did not achieve a particular personal outcome.

Any specific cancellation or rescheduling rules shown at the time of booking will also apply.

If we need to cancel or reschedule your appointment, we will offer a suitable alternative time or another appropriate remedy.

12. Refunds and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law or any other law that cannot be excluded.

Our services come with guarantees that cannot be excluded under Australian Consumer Law.

Subject to your legal rights:

Completed sessions are generally non-refundable;

Missed appointments may be non-refundable;

Digital resources, recordings, downloads or worksheets may be non-refundable once accessed or delivered;

Refunds are not provided for a change of mind unless we choose to offer one;

Refunds are not provided simply because you did not receive a specific personal outcome.

If you believe there is a problem with a service, please contact us so we can review the situation.

13. Client Responsibilities

You are responsible for:

Providing accurate and relevant information;

Informing us of any medical, mental health or personal circumstances that may affect your participation;

Seeking professional medical or mental health advice where needed;

Deciding whether to act on any insights, suggestions or exercises;

Using the services safely and appropriately;

Attending sessions in a suitable environment;

Treating the practitioner respectfully.

You agree not to use our services as a replacement for urgent, medical, psychological, psychiatric or crisis support.

14. Website Content

The information on our website is provided for general information and educational purposes only.

Website content may discuss topics such as hypnotherapy, NLP, mindset, confidence, anxiety, stress, habits, smoking cessation, weight-related goals, personal transformation or wellbeing.

This content is not professional medical, psychological, psychiatric, counselling, legal or financial advice.

You should not rely on website content as a substitute for advice from a qualified professional.

We may update, change or remove website content at any time.

15. Intellectual Property

All content on this website and in our services is owned by or licensed to The Quiet Shift unless otherwise stated.

This may include:

Website copy

Service descriptions

Frameworks

Session materials

Worksheets

Audio content

Video content

Images

Graphics

Logos

Branding

Training materials

Written resources

You may access and use our content for your own personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, sell, publish, teach, upload, share publicly or commercially exploit our content without written permission.

16. Testimonials and Feedback

If you provide a testimonial, review, feedback or success story, we may ask for your permission to use it on our website, social media or marketing materials.

We will only publish identifiable testimonials with your consent.

Testimonials represent individual experiences and do not guarantee that others will achieve the same or similar results.

17. Confidentiality

We aim to handle information shared in sessions with care, respect and confidentiality.

However, confidentiality has legal, ethical and practical limits.

We may disclose information where:

You give consent;

Disclosure is required or authorised by law;

There is a serious risk to your safety or another person’s safety;

Disclosure is necessary to prevent serious harm;

We are required to respond to legal, regulatory, insurance or professional obligations;

Disclosure is necessary to operate our business through trusted service providers;

We need professional advice, supervision, legal support or administrative assistance.

Where possible and appropriate, we will limit disclosure to what is reasonably necessary.

Please also read our Privacy Policy for more information about how personal information is collected, used, stored and disclosed.

18. Third-Party Platforms and Links

Our website or services may use or link to third-party platforms for:

Website hosting

Contact forms

Appointment booking

Email communication

Phone communication

Video calls

Payment processing

Analytics

Marketing

File storage

Administration

We are not responsible for third-party websites, platforms, outages, errors, policies, security practices or privacy practices.

Your use of third-party platforms may be subject to their own terms and privacy policies.

19. Online Session Technology

Online sessions may be conducted using video call, phone or other communication platforms.

You are responsible for ensuring that:

Your device works properly;

Your internet or phone connection is stable;

Your camera, microphone and audio are functioning where required;

You are in a quiet and private space;

You will not be interrupted during the session.

We are not responsible for technical issues caused by your device, internet connection, phone provider or third-party platforms.

Where a technical issue within our reasonable control prevents a paid session from being delivered, we will take reasonable steps to reschedule or provide an appropriate remedy.

20. Limitation of Liability

To the maximum extent permitted by law, The Quiet Shift is not liable for any indirect, incidental, consequential, special or punitive loss or damage arising from your use of our website or services.

This includes, but is not limited to:

Loss of income;

Loss of opportunity;

Emotional distress;

Business interruption;

Relationship consequences;

Personal decisions made after a session;

Reliance on website content;

Technical issues outside our control.

Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law or any other law that cannot be excluded.

Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

21. Indemnity

You agree to indemnify The Quiet Shift against any loss, damage, cost, claim or expense arising from:

Your breach of these Terms;

Your misuse of our website or services;

Your unlawful conduct;

Your infringement of another person’s rights;

Your reliance on our services in a way that is outside their intended purpose;

Your failure to seek appropriate medical, psychological, psychiatric or professional support where needed.

This indemnity does not apply to the extent the loss is caused by our negligence, breach of law or breach of these Terms.

22. Changes to Services

We may update, change, suspend or discontinue parts of our website, services, content, booking options or service descriptions at any time.

Where you have already purchased a paid service, we will take reasonable steps to provide the service as described at the time of purchase or offer a suitable alternative where appropriate.

23. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised effective date.

Your continued use of our website or services after updated Terms are published means you accept the updated Terms.

24. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that any dispute relating to these Terms, our website or our services will be subject to the courts of New South Wales, Australia, unless applicable law requires otherwise.

25. Contact

If you have questions about these Terms, please contact us through the website:

Website: https://thequietshift.com.au/contact

Business: The Quiet Shift
Location: Northern Rivers