Privacy Policy

Effective Date: 10 August 2026

1. Introduction

The Quiet Shift respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit thequietshift.com.au, contact us, book a consultation, attend a session, complete a form, communicate with us, or otherwise use our services.

In this Privacy Policy, “The Quiet Shift”, “we”, “us” and “our” refer to The Quiet Shift. “You” and “your” refer to the person using our website or services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. About The Quiet Shift

The Quiet Shift provides hypnotherapy, Neuro-Linguistic Programming, coaching, mindset work and related personal development services.

Our services may include:

Clinical hypnotherapy

NLP sessions

Life and success coaching

Hypno-analysis

Smoking cessation programs

Anxiety, stress and phobia support programs

Weight-related hypnosis programs

Discovery calls

Online and in-person appointments

Educational content and client support

The Quiet Shift is based in the Northern Rivers region of New South Wales, Australia.

3. Information We Collect

The information we collect depends on how you interact with us.

3.1 Information You Provide Directly

We may collect personal information when you:

Submit a contact form

Book or enquire about a discovery call

Request information about a service

Attend a session

Communicate with us by phone, email, form, text message, video call or in person

Provide feedback or a testimonial

Complete an intake form, questionnaire or session preparation document

This information may include:

First name and last name

Email address

Phone number

Location

Appointment preferences

Details included in your message or enquiry

Information about the service you are interested in

Session notes, goals or progress information

Any other information you voluntarily provide

3.2 Health, Wellbeing and Sensitive Information

Because our services may relate to emotional wellbeing, stress, anxiety, habits, confidence, smoking cessation, weight concerns, pain, trauma-related experiences or other personal matters, some information you choose to share may be sensitive information or health-related information.

This may include information about:

Your physical or emotional wellbeing

Stress, anxiety, fears or phobias

Sleep, habits or unwanted patterns

Smoking, weight or lifestyle goals

Personal history or life experiences

Medical or mental health background, where relevant

Goals for hypnotherapy, NLP or coaching

Progress, responses and session outcomes

We only collect sensitive information where:

You provide it voluntarily;

It is reasonably necessary for the service you are requesting; or

You have consented to us collecting it.

You are not required to share anything you do not feel comfortable sharing. However, withholding relevant information may affect our ability to provide an appropriate service.

4. How We Use Your Information

We may use your information to:

Respond to your enquiries

Book and manage appointments

Provide discovery calls, consultations and sessions

Understand your goals and needs

Prepare for and deliver hypnotherapy, NLP or coaching services

Communicate with you about your appointment or service

Send appointment confirmations, reminders or follow-up messages

Maintain appropriate business and client records

Improve our website, services and client experience

Process payments, where applicable

Respond to feedback, complaints or support requests

Meet legal, professional, insurance, accounting or administrative obligations

We do not sell your personal information.

5. Discovery Calls and Appointments

If you book or enquire about a discovery call or appointment, we may collect information needed to understand your enquiry and arrange the session.

This may include your name, contact details, preferred appointment time, reason for contacting us and any information you choose to share about your goals or challenges.

Appointments may be held online or in person. If an appointment is held online, we may use a video meeting platform or similar communication tool.

6. Contact Forms and Website Enquiries

When you use the contact form on our website, we may collect your first name, last name, phone number, email address and message.

We use this information to respond to your enquiry, provide information about our services, assist with booking, and maintain communication records.

Please avoid sending highly sensitive information through the general contact form unless it is necessary for your enquiry.

7. Testimonials and Feedback

If you provide a testimonial, review, success story, feedback or other comment, we may ask for your permission to use it on our website, social media, marketing materials or other public channels.

We will only publish identifiable testimonials with your consent.

You may request that we remove or update a testimonial, although we may not be able to remove content that has already been copied, shared, archived, cached or published by third-party platforms.

8. Cookies, Analytics and Website Technologies

Our website may use cookies, scripts, pixels, forms, embedded content and similar technologies.

These technologies may be used to:

Operate the website

Load pages, forms, images and booking features

Improve website performance

Understand how visitors use the website

Protect the website from spam, misuse or security issues

Measure the effectiveness of marketing or advertising

Improve the content, layout and user experience

Information collected automatically may include:

IP address

Browser type

Device type

Operating system

Pages visited

Time spent on pages

Referral source

Approximate location

Website interaction data

We may use analytics, advertising, CRM, form, booking or website tools provided by third parties. These providers may process information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Blocking some cookies may affect website functionality.

9. Third-Party Services

We may use trusted third-party providers to operate our business and deliver our services.

These may include providers for:

Website hosting

Website forms

Appointment booking

Email communication

Phone communication

Video calls

Payment processing

Customer relationship management

Analytics

Marketing or advertising

File storage

Accounting, administration or professional support

These providers may access or process personal information only as reasonably necessary to provide their services to us.

When you interact with a third-party platform, that platform’s own terms and privacy policy may also apply.

10. Payments

If you pay for a service, payment information may be collected and processed by a third-party payment provider.

We do not store your full credit card details.

Payment providers may collect information such as:

Name

Email address

Billing details

Payment method details

Transaction amount

Transaction date

Transaction status

Fraud prevention information

Their handling of payment information is governed by their own privacy and security practices.

11. Confidentiality

We aim to treat information shared in sessions with care, respect and confidentiality.

However, confidentiality has legal, ethical and practical limits.

We may disclose information where:

You give consent;

Disclosure is required or authorised by law;

There is a serious risk to your safety or another person’s safety;

We are required to respond to legal, regulatory, insurance or professional obligations;

Disclosure is necessary to operate our business through trusted service providers;

We need professional advice, supervision, legal support or administrative assistance.

Where possible and appropriate, we will limit disclosure to what is reasonably necessary.

12. Health and Wellbeing Disclaimer

The Quiet Shift provides hypnotherapy, NLP, coaching, mindset and personal development services.

Our services are not a substitute for medical, psychological, psychiatric, counselling, crisis or emergency care.

We do not diagnose, treat, cure or prevent medical or mental health conditions.

If you have a medical or mental health concern, please seek advice from a qualified healthcare professional.

If you are in immediate danger, experiencing a crisis, or thinking of harming yourself or someone else, contact emergency services immediately.

13. Marketing Communications

If you choose to receive updates from us, we may send you information about services, resources, offers, events or educational content.

You can unsubscribe from marketing emails by using the unsubscribe link where available or by contacting us directly.

We may still send transactional or service-related messages where necessary, such as appointment confirmations, reminders or responses to your enquiry.

14. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information to:

Service providers who help us operate our business

Booking, form, email, website, payment or video call platforms

Professional advisers such as accountants, lawyers, insurers or consultants

Government, regulatory or legal authorities where required by law

Other parties where you have consented or where disclosure is necessary to protect safety

We only disclose information that is reasonably necessary for the relevant purpose.

15. Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and to protect your information appropriately.

By using our website or services, you acknowledge that some information may be processed by third-party providers in other countries.

16. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

Secure third-party platforms

Password-protected systems

Limited access to client information

Secure communication and form tools where available

Administrative and organisational safeguards

Reasonable record-keeping procedures

However, no method of online transmission, electronic storage, email communication or website operation can be guaranteed to be completely secure.

You are responsible for keeping your own devices, email accounts and passwords secure.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including:

Providing services

Managing bookings and enquiries

Maintaining appropriate client and business records

Meeting legal, insurance, tax, accounting or professional obligations

Resolving disputes

Responding to complaints or requests

When information is no longer required, we will take reasonable steps to securely delete, destroy, archive or de-identify it.

Retention periods may vary depending on the type of information and applicable obligations.

18. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to your request.

In some cases, we may be unable to provide access to certain information, including where access would affect another person’s privacy, breach legal obligations, create safety concerns, or where we are legally permitted to refuse access.

19. Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the issue.

Please include:

Your name and contact details

A description of your concern

Any relevant dates, communications or details

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

20. External Links

Our website may contain links to external websites, platforms, booking pages, social media pages or third-party resources.

We are not responsible for the privacy practices, content, security or availability of external websites.

When you leave our website, the privacy policy of the third-party website may apply.

21. Children and Young People

Our services are generally intended for adults.

We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take reasonable steps to address it.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal obligations or business practices.

The updated version will be published on this page with a revised effective date.

Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

23. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us through the website:

Website: https://thequietshift.com.au/contact

Business: The Quiet Shift
Location: Northern Rivers